Ottilie aim to dispatch all product items purchased through the online shop within 3 working days of receipt of order unless otherwise stated.

All items are sent by Royal Mail with proof of postage obtained. You will received a dispatch notice email from Ottilie.

Delivery is free to UK mainland addresses.

Please contact us at hello@ottiliewellness to arrange delivery for other locations outside the UK, shipping will be charged accordingly.


We hope that you are happy with your purchase.

If a product should be damaged while it is being shipped to you, Ottilie will provide you with a full refund or exchange. All products must be returned within 7 workings days of receipt for Ottilie to process any refund or exchange, Please email: Return postage will also be refunded in case of damage, defective or incorrectly sent products.

All products purchased from can be returned for a refund or exchange within 7 working days and must be returned unopened and in its original saleable condition. You are responsible for shipping and postage charges. All items must be returned to:
Ottilie Wellness
Wickham Farm Annexe
Old Wickham Lane
Haywards Heath, West Sussex, RH16 1UL, UK.